Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Administration
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Administration
Open Records information may be obtained:
- By Mail:
105 S. Cockrell Hill Road
Ovilla, TX 75154 - By Email: dhenley@cityofovilla.org
- By Fax: (972) 515-3221
- In person: City Hall offices
If you have further questions, please contact City Secretary, Bobbie Jo Taylor at 972) 617-7262.
- By Mail:
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Administration
Go to: provider’s website to report outages, flickering lights, damaged poles, etc. If you are experiencing problems with the internet or do not have online capabilities, please contact Ovilla City Offices at (972) 617-7262.
Fire Department
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(972) 723-9910Fire Department
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No, Ovilla department members are first responders and Midlothian F. D. transports.Fire Department
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TwoFire Department
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Yes. (972) 617-7375Fire Department
Public Works
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Houses, fences, accessory buildings, swimming pools, sprinkler systems, flatwork and garage sales.Public Works
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City code allows 2 weeks, but typically, it requires 3-4 days.Public Works
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Contact the Utility Billing/Permit Clerk, (972) 617-7262 and request another reading of the meter. If the reading is correct and you still believe it is wrong, you may have a leak. If the reading is incorrect, utility billing will make the correction to your water bill.Public Works
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Sewer rates are higher than water rates. For further information or help, please contact the Utility Billing Department, (972) 617-7262.Public Works
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If your garbage was out at the normal collection site before 7:00 am and not collected, contact City Hall at (972) 617-7262, as soon as possible. Community Waste Disposal (CWD) collection trucks check with City Offices for complaints on pick-up day. If you discover this after hours, contact CWD direct at (972) 392-9300 or (817) 795-9300.Public Works
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Contact Utility Billing between the hours of 8:00 am to 4:30 pm. A water maintenance employee will respond. After hours, contact Midlothian Dispatch, (972) 775-3333, to notify the on-call employee.Public Works
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Contact the city offices Code Enforcement Department (972) 617-7262 during regular working hours 8:00 am to 4:30 pm to report high grass/weeds. Code Enforcement will respond.Public Works
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Call (972) 617-7262 between the hours of 8:00 am and 4:30 pm, Monday through Friday. Request to speak with Animal Control.Public Works
Municipal Court
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You may pay with cash, credit card, money order, or check made payable to the City of Ovilla. Speak with the Court Clerk if you need to arrange a payment plan.Municipal Court
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If you are charged with a traffic offense you may be eligible to take a DSC course to dismiss the charge. The request must be made in person or in writing before the first appearance date of the citation. At the time of request you must plead guilty or no contest, pay a $10 administrative fee PLUS court costs, provide proof of insurance and a Texas driver’s license, have not taken a DSC course within the last 12 months or currently taking the course, do not hold a CDL, and have not committed one of the following: fail to give information or leaving the scene of an accident; passing school bus; serious traffic violation which applies to commercial motor vehicle operators; an offense in a construction zone when workers are present; or speeding 25 mph or more over the limit.Municipal Court
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If you are under 18 years of age, then it is required that at least one parent appear with you in court.Municipal Court