Water Customers


 - Complete a water services application/service agreement

 - Provide a copy of driver's license

 - Make applicable deposit

DEPOSITS/FEES:  The deposit covers water, sewer (if applicable) and garbage collection services.

 - Owner occupied - Deposit of $125 and a $25 non-refundable account establishment fee is required 

 - Garbage service only - Deposit of $50 and a $25 non-refundable account establishment fee

 - Rental property - Deposit of $125.00 and a $25.00 non-refundable establishment fee  

 - Commercial property - Deposit of $200.00 and a $25.00 non-refundable establishment fee

 Any balance remaining after payment of the final bill will be refunded once the account is closed.

If water is disconnected as a result of non payment:   Reconnection fee $50.00 during business hours

                                                                                     Reconnection fee $75.00 after business hours

New water rates and new refuse rates were recently adopted.  If you have questions please contact the utility bililng department at 972-617-7262, option 1. or email Chelsea Ellis, Customer Service Representative at cellis@cityofovilla.org,

01.01.2023 W and refuse Rates updates.2

istockphoto-1171832110-612x612 water conservation


The city along with SET is installing new water meters.  SET is an electronic water meter data management system that offers online, hourly water consumption portal for all Ovilla water customers.  User name and password will get your account set up!

Instructions on how to log on and create my new customer portal.

Customer Portal log in

Emergency Service Calls

Emergency cut offs are available during normal business hours Monday through Friday, however, City staff is available on an on-call basis, to assists with emergency cutoffs after hours.  To get emergency service after hours please call 972-775-3333.

Customers are reminded that the meter, associated meter equipment, and the meter box are City Property. Penalties may be applied to accounts when this equipment is manipulated without authorization.  

 Note: If your service has been disconnected and you make a payment, you MUST call Ovilla City Hall at 972-617-7262 to restore service. Payments take up to 24 hours to post to the account.

 Payment options

Note: All payments are due on the 15th of every month

City Hall-in person

You may bring your payment to City Hall during normal business hours Monday through Friday. We accept cash, check, money orders, and credit cards. Please be advised, anytime you use a credit or debit card as your form of payment, a 3% fee will be applied to the total. Ovilla City Hall is located at 105 S Cockrell Hill Rd.

You may place your payment in the Night Deposit Box that is located in front of the building at any time. Please note on all envelopes your name, address and account number. Contents of the box are picked up once per business day at 8:00 am.  Payments made after the daily pickup will be received and posted the following business day.

On the Web

Customers can register their account on the city website at www.cityofovilla.org to manage account information and pay your monthly bill. Payments on the web may be made with a credit/debit card or check. There is a 3% fee per transaction when a credit/debit card is used and a $1.00 fee to use a check online. Please call the Utility Department at (972) 617-7262 during business hours for assistance with your online account.

Personal Banking

You may pay your utility bill using your personal bank account by providing your bank with appropriate billing information.   (Please be aware that when using this method, the date you specify for the payment will be the date the bank mails your payment. Therefore, please allow for mailing time when specifying your payment date so that your payment won't be late. Payments received after the due date will be assessed late fees.) 

 By Mail

 Payments by check, cash, or money orders may be mailed to:

City of Ovilla

105 S Cockrell Hill Rd

Ovilla, TX 75154

Automated Check Payment (ACH) or Credit Card Payment

You may sign up for reoccurring monthly ACH bill payments or credit card payments. This payment is an electronic transfer of funds from your checking account or credit card, to the City, and actual transfers take place on the payment due date, which is always the 15th. This transfer is immediate and your utility account is credited the same day that funds are debited from your bank account. There is a $1.00 fee per transaction when using a check and a 3% fee per transaction when using a credit/debit card. You may sign up for this service online on our city website, or by coming into city hall and filling out the form during normal business hours.

  Water Leak Adjustment to Bill

  • The City offers leak adjustments to customers under certain circumstances to encourage repair of the leak and to limit the amount of wasted water. A customer may receive 1 leak adjustment during a 12-month period. When requested by the customer, the Utility Department will adjust a water bill upon presentation of a paid plumber's statement/receipt that indicates:
  • The leak has been repaired
  • The type of repairs made
  • The water leak was not reasonably detectable from the surface (The Customer Service Representative may request additional information before determining if a water leak was reasonably detectable based upon the facts presented.)

You will be notified on the outcome of the approval. If the request for adjustment is approved, the utility department will notify you of the new amount due.